Job Description

Job Title:                       Supervisor, Dental Assistant

Reports To:                   Health Center Manager - Dental

Job Summary:                     Supervises and directs clinic dental assistants and assists in supervision of dental operations.


Essential Job Duties and Responsibilities:

The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required.  Other duties that fall within the broad scope of this classification may be assigned.

  • Supervises Dental Assistant Staff
  • Supervises clinic dental assistant staff, to include hiring, training, evaluating, and conducting disciplinary actions and other personnel actions as required.
  • Assists in providing in-services and training, hands-on coaching, and other staff development tools and resources to dental assistant staff.
  • Manages and adjusts dental assistant staff scheduling in collaboration with other Dental Assistant Supervisors to ensure adequate coverage and efficient time usage at all clinics.
  • Monitors daily workflow of dental assistant staff, including review of work done.
  • Travels to any location as needed. For float positions, mileage may not be paid.
  • Works extended hours as needed.
  • Working assigned weekends is required.


  • Implements Quality Assurance Efforts
  • Takes patient and staff complaints/compliments and involves other necessary staff to assess and resolve the situation.
  • Ensures dental assistants follow CCHCI policies and procedures as well as all local, state, and federal laws and regulations.
  • Participates in quality control endeavors.
  • Provides and facilitates the completion of necessary dental patient forms.
  • Assists in the implementation of and follow up on internal Quality Assurance measures.
  • Performs and tracks required reporting as assigned.


  • Ensures Effective Clinic Operations
  • Acts as a liaison between providers and other dental offices.
  • Ensures operation of dental equipment by completing preventive maintenance requirements, following manufacturer’s instructions, reporting malfunctions, requesting repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
  • Maintains dental supplies inventory by anticipating and ordering needed supplies.
  • Works closely with Clinic Leadership Team to resolve patient flow issues.


  • Assists Dentist or Dental Hygienist in the Performance of Dental Procedures
  • Identifies patient health care service requirements while being aware of age specific needs and protocols.
  • Directs patient to operatory, obtains and records accurate routine patient vital signs.
  • Prepares, processes, and mounts intra-oral and panoramic radiographs.
  • Prepares patients for services being rendered by provider.
  • Assists provider with positioning and passing instruments and performing suctioning.
  • Assists provider in examination of patients and gives instructions as directed by provider.
  • Fills out all appropriate and necessary paperwork as well as ensures patient and provider signatures on paperwork.
  • Completes necessary documentation in patients EDR and EHR chart.
  • Maintains updated treatment plans for patients.
  • Takes preliminary impressions and/or prepares models.
  • Cleans, stocks, and prepares operatory stations between patients.
  • Performs sterilization of instruments and equipment in a timely manner.
  • Complies with infection control policies and protocols.
  • Stocks supply carts as necessary.
  • Accesses necessary charts for documentation and messages.
  • Acts as a liaison between providers and other care givers.
  • Processes referrals and sends Prior authorization tasks.
  • Answers phone calls, tasks, and returns any necessary phone calls in a timely manner.
  • Assists with inventory control and laboratory service tracking.
  • Calls and schedules patients for follow up services from laboratories.
  • Answer phone calls and take messages. Returns patient calls as directed by provider.


Minimum Qualifications - Education, Experience, Certificates & Licenses:

  • High School Diploma or GED.
  • Minimum two years of experience as a Dental Assistant required.
  • Any combination of education and/or experience that provides the necessary skills required may be considered.
  • Certification as a Dental Assistant required.
  • Cardiopulmonary Resuscitation (CPR) certification required.
  • Current Certified Dental Assistant required (DANB Certified) within 6 months in position.
  • Coronal Polish (CP) Certificate required.
  • X-Ray Certification required.
  • Valid Fingerprint Clearance Card required.
  • Hospital registration may be required (as needed for sedation and operating room procedures).
  • Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.

Preferred Qualifications:

  • Supervisory or other leadership experience preferred.


Required Language Skills:

  • Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
  • Bilingual in English and Spanish preferred, but not required.
  • Ability to comprehend and understand dental terminology.
  • Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.


Physical Requirements:

  • Ability to frequently exert enough force to move objects weighing up to 25 pounds.
  • Ability to frequently remain in a stationary position for up to two hours.
  • Ability to constantly move about inside the workplace to assist patients, operate office or dental equipment, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers, telephone, and other office machinery.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume.
  • Possesses a range of body motion and ability to exert enough force to lift and move adult and pediatric patients.


Other Required Knowledge, Skills, and Abilities:

  • Ability to perform medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
  • Ability to skillfully gather and analyze data.
  • Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
  • Ability to identify and resolve problems in a timely manner.
  • Knowledge of HIPAA and ability to always maintain patient confidentiality and privacy.
  • Computer literacy required.
  • Familiarity with Electronic Dental Records and dental x-ray software preferred.
  • Ability to provide excellent customer service by mail, telephone, and in-person.
  • Ability to maintain positive working relationships with CCHCI management and providers.
  • Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
  • Demonstrated leadership skills with ability to build effective teams.


Work Environment & Conditions:

  • Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
  • Work occasionally involves dental equipment and machinery with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
  • Work requires reliable transportation as position requires frequent travel and extended hours to include early mornings, evenings, holidays, and weekends.
  • Work requires the ability to be contacted by cell phone during or outside of regular work hours.