Supervisor, Certified Pharmacy Technician
Job Title: Supervisor, Certified Pharmacy Technician
Reports To: Associate Director of Pharmacy
Job Summary: This position is responsible for overseeing, coordinating, and organizing the onboarding, training, scheduling, and day to day operations activities of pharmacy technicians and other assigned employees. Performs and leads administrative tasks as assigned. Ensures the functions of assigned employee staff are consistent with all applicable accreditation standards, federal laws and regulations, state laws and regulations for all states in which the pharmacy maintains licensure, and CCHCI policies and procedures. Ensures adequate staffing according to workload while maintaining expected productivity levels. Builds and maintains relationships with internal and external business partners.
Qualifications and Requirements:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Job Duties:
- Oversees pharmacy technician and other assigned employee’s operations in collaboration with pharmacy and CCHCI leadership.
- Schedules Pharmacy Technicians on a routine basis to assure adequate and consistent service. Determines and assesses workflow of the pharmacy department and adjusts as needed. Participates in the duties of the Pharmacy Technician when workload dictates.
- Establish and operate supervisor and staff development plans to ensure continued professional growth of staff members.
- Organizes pharmacy staff training sessions and assists in the instruction of all technician personnel to maintain required competencies.
- Engages pharmacists and frontline staff and other resources to optimize individual and pharmacy performance.
- Assumes or delegates the duties of the pharmacy inventory management in pharmacies without an individual in this position. These duties include but are not limited to, inventory control, order submission, inter-departmental billing functions, recalls, return of expired medications and working with vendor representatives.
- Fosters a positive and productive working environment.
- Evaluates staff performance in an accurate, consistent, objective, and timely manner. Communicates personnel issues to other members of the Pharmacy management group.
- Maintains compliance with all applicable CCHCI policies and procedures, all applicable federal and state laws and accreditation standards through development, management and implementation of policies, procedures, standard operating protocols, staff training and auditing.
- Works in coordination with the appropriate oversight teams to develop and revise policies and procedures, and standard operating procedures, as necessary.
- Oversees hiring, evaluating, recognizing, and disciplining the pharmacy technicians.
- Serves as communication liaison between the technical staff and Pharmacy Director, pharmacists, and technicians. Coordinates the orienting and training of the new employees to the technician functions of the assigned areas. Assist Director of Pharmacy in technician accountabilities.
- Responsible for scheduling interviews for potential new technicians.
- Assists in the interviewing and selection of all new technicians.
- Conducts all pharmacy technician performance appraisals in a timely manner.
- Responsible for recommending and issuing all pharmacy tech corrective action as required.
- Manages performance and service levels including but not limited to operational, financial, customer service, and patient-safety performance levels for both internal and external customers.
- Builds and supports effective relationships with assigned internal and external stakeholders and organizations.
- Participates in the development, growth, and maintenance of all assigned business areas, as directed by departmental leadership.
- Works as a liaison to the CCHCI contract and credentialing team to promote standardization and utilization efforts. Acts as a resource for product and vendor information for the pharmacy department and as a resource for products and suppliers.
- Participates in the quality assurance activities of the pharmacy department maintains and performs at the highest achievable level of technical competence and work performance. Maintains an attitude and philosophy consistent with the clinic’s customer service standards as described in applicable policy.
- Establishes pharmacy team goals and tracks performance against goals.
- Participates in team, department, or system projects or committees as assigned.
- Leads team, department, or system projects as assigned.
Required Education, Experience, Certificates & Licenses:
- High School diploma or equivalency
- Pharmacy Technician Certification and current AZ Board of Pharmacy license required.
- Two years of experience as a Pharmacy Technician Supervisor or in a similar setting required.
- Any combination of education and/or experience that provides the necessary skills required may be considered.
- Valid driver's License.
- Valid Fingerprint Clearance Card.
Required Language Skills:
- Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
- Bilingual in English and Spanish preferred, but not required.
- Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.
- Ability to occasionally exert enough force to move objects weighing up to 25 pounds.
- Ability to continuously remain in a stationary position.
- Ability to stand for extended periods.
- Ability to constantly move about inside the workplace to assist patients, operate office equipment, etc.
- Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone and other office machinery, and grasp and seize small objects such as medication tablets and containers.
- Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents, as well as accurately identify and distinguish colors.
- Ability to perceive the size, shape, temperature and/or texture of objects by touch.
- Ability to discern the nature of sounds at a normal spoken volume.
Other Required Knowledge, Skills, and Abilities:
- Ability to perform medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
- Ability to skillfully gather and analyze data.
- Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
- Displays high level of critical thinking and problem-solving skills.
- Displays sound and accurate judgment and ability to make timely decisions.
- Knowledge of health plans and community health centers preferred.
- Knowledge of HIPAA and Corporate Compliance rules and regulations.
- Knowledge of 340B regulations preferred.
- Computer literacy required with proficiency in use of all Microsoft Office programs.
- Knowledge of and pharmacy software preferred.
- Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
- Ability to provide excellent customer service by mail, telephone, and in-person.
- Ability to work in a team and help team members when they need it.
- Ability to be innovative, apply fresh ideas and continuously improve skills.
Work Environment & Conditions:
- Work environment is typical of a health care facility setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
- Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, and weekends.
- Work requires ability to be contacted by cell phone during or outside of regular work hours.