Job Title: Risk Manager
Reports To: Chief Executive Officer
Job Summary: The Risk Manager manages the operation of the organization-wide risk management and patient safety programs and provides guidance to leadership and clinical staff. The risk manager develops and maintains systems within the organization to detect, monitor, prevent, organize, measure, investigate, report, and manage organizational and patient adverse events, malpractice claims, incident reports, and other indicators of potential organizational or patient harm. The organization’s key aims in this area are to be on the leading edge of improving health outcomes and service, increasing patient safety, and reducing error in healthcare processes. This position will be vital to accomplishing these objectives.
Qualifications and Requirements:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This job description in no way implies that these are the only duties to be performed and may be modified, interpreted and/or applied in any way as necessary. Maintaining regular and punctual attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Essential Job Duties:
- Provides Risk Management Leadership
- Evaluates areas of organizational risk based on internal assessment and external benchmarking and implement strategies and policies that promote patient and staff safety.
- Promotes a culture of accountability, safe reporting and ‘just culture’ organization wide.
- Oversees risk management systems and reporting organization wide.
- Develops and monitors an occurrence reporting process including trending and reporting of results, identification of problem-prone areas, and facilitation of prevention initiatives.
- Directs the investigation of all potentially compensable events (preventable adverse events).
- Leads the review of serious occurrences requiring root-cause analysis or failure mode and effects analysis.
- Disseminates lessons learned and process improvement plans.
- Meets regularly with leadership to provide detailed reports on all serious incidents, claims, and risk-related issues.
- Responds to sentinel events and other serious occurrences and provides expert advice on the management and reporting of such events to administrative and clinical leadership and staff.
- Conducts immediate/appropriate response to any serious occurrence/complaint representing actual or potential patient, visitor, or employee injury. Monitors and takes subsequent actions to ensure learning, compliance, and documentation.
- Analyzes all statistical reports, advisories and contracts that identify risk management and patient safety patterns and trends for leadership.
- Ensures maximum protection from discovery of all claims/potential claims materials. Coordinates claims investigation and legal defense processes.
- Serves as liaison to external regulatory agencies for purposes of patient and physician reporting, event investigation, and response.
- Creates, reviews and evaluates related policies and procedures and recommends revisions.
- Reviews and evaluates contracts, agreements, MOU’s.
- Actively participates in a variety of committees as appropriate.
- Annually evaluates risk management and patient safety program for improvement opportunities.
Provides Infection Control Leadership:
- Evaluates and implements infection prevention and control measures in the health centers.
- Recommends, implements and monitors policies and procedures for health center staff regarding sterilization, disinfection and decontamination of personnel, instruments and equipment.
Required Education, Experience, Certificates & Licenses:
- Master’s degree in health care management, nursing, or a closely related field. Juris Doctorate Preferred.
- Nationally-recognized risk management certification (i.e. CPHRM from the American Hospital Association) required. Other job-related certifications will be considered on a case-by-case basis.
- 3-5 years of progressively responsible experience in a health care setting, with preference for experience in a Federally Qualified Health Center (FQHC).
Experience in Community Health/Public Health preferred. Clinical background desirable.
- Any combination of education and/or experience that provides the necessary skills and sensitivity.
- Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.
Required Language Skills:
- Ability to comprehend and compose instructions, correspondence and communications in English in both oral and written format.
- Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.
- Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
- Ability to continuously remain in a stationary position.
- Ability to occasionally move about inside the work place to access files, office machinery, etc.
- Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
- Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
- Ability to discern the nature of sounds at a normal spoken volume.
Other Required Knowledge, Skills, and Abilities:
- Ability to employ statistical / mathematical methods to collect and analyze data and develop solutions.
- Ability draw and interpret graphs.
- Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
- Displays sound and accurate judgment and ability to make timely decisions.
- Knowledge and understanding of all CCHCI policies and procedures.
- Knowledge of OSHA requirements in health care.
- Knowledge of licensing regulations.
- Knowledge of Up-to-date FQHC and Community Health Center (CHC) requirements.
- Computer literacy required with proficiency in use of all Microsoft Office programs. Knowledge of Electronic Health Records preferred.
- Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
- Ability to employ motivational techniques to train and mentor staff.
Work Environment & Conditions:
- Work environment is usually typical of an administrative office setting with no substantial exposure to adverse environmental conditions.
- Occasionally, work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids and hazardous chemicals.
- Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays and weekends.
- Work requires ability to be contacted by cell phone during or outside of regular work hours. Cell Phone stipend will be provided.
Job Status: Full Time