Job Description

Job Title:                          Supervisor, Revenue Cycle

Reports To:                       Assistant Director of Revenue

Job Summary:                  Supervises Revenue Cycle Associate staff and activities and assists Revenue Department Leadership to improve the financial strength of CCHCI.


Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 


Essential Job Duties:

  • Supervises Revenue Cycle Associates, to include hiring, training, evaluating, and conducting disciplinary actions and other personnel actions as required.
  • Assists in providing orientation, operational training, hands-on coaching, and other staff development tools and resources to Revenue department staff.
  • Monitors performance of billing department to ensure all billing tasks necessary to maximize revenue and efficiency are performed.
  • Assists in the development of policies, procedures, and workflows to ensure billing department operations are productive and efficient.
  • Reviews the End of Month balances of patient Accounts Receivable for accuracy.
  • Analyzes aging of patient Accounts Receivable on a monthly basis and directs staff to improve payment statuses.
  • Manages patient accounts regarding payment arrangements, collections and resolution of complaints and correction of errors.
  • Ensures that Month End closings are completed in a timely and accurate manner.
  • Reviews clearing house items and ensures that they are addressed on a daily basis.
  • Ensures that charges and payments are posted daily.
  • Ensures that unbilled encounters and un-submitted charges are addressed.
  • Manages claim denials to identify causes, corrective actions and ensures timely resubmission.
  • Assists in gathering and reporting accurate data to facilitate internal and external audits as required.
  • Conducts routine internal audits of charges and adjustments.
  • Conducts regular operational staff meetings effectively.
  • Participates in planning and quality improvement meetings/trainings as needed.
  • Performs administrative and billing clerk duties as needed.


Required Education, Experience, Certificates & Licenses:

  • Associates degree in business, health administration, or related field.
  • One year of experience in medical billing.
  • Any combination of education and/or experience that provides the necessary skills required may be considered.
  • Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.
  • Valid Fingerprint Clearance Card may be required.
  • Participates in training and education programs to maintain professional competence and skills.


Preferred Education, Experience, Certificates & Licenses:

  • Bachelor’s degree in business, health administration, or related field preferred.
  • Three or more years of experience in medical billing preferred.
  • Supervisory or other leadership experience preferred.
  • Certified Professional Coder preferred.




Required Language Skills:

  • Ability to comprehend and compose instructions, correspondence and communications in English in both oral and written format.
  • Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.


Physical Requirements:

  • Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
  • Ability to continuously remain in a stationary position.
  • Ability to occasionally move about inside the workplace to access files, office machinery, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume.


Other Required Knowledge, Skills, and Abilities:

  • Ability to add, subtract, multiply and divide in all measure, using whole numbers, common fractions and decimals.
  • Ability to compute rate, ratio and percent and to draw and interpret graphs.
  • Ability to skillfully gather and analyze data.
  • Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
  • Displays high level of critical thinking and problem-solving skills.
  • Displays sound and accurate judgment and ability to make timely decisions.
  • Knowledge of medical billing, medical records, health plans, and community health centers preferred.
  • Knowledge of HIPAA and Corporate Compliance rules and regulations.
  • Knowledge of Human Resources Policies and procedures and Employee Handbook.
  • Computer literacy required with proficiency in use of all Microsoft Office programs.
  • Knowledge of Electronic Health Records and Practice Management software preferred.
  • Ability to employ motivational techniques to train, mentor and lead staff.
  • Demonstrated leadership skills with ability to build effective teams.
  • Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.


Work Environment & Conditions:

  • Work environment is typical of an administrative office setting with no substantial exposure to adverse environmental conditions.
  • Work requires reliable transportation as position requires frequent travel and extended hours to include early mornings, evenings, and weekends.
  • Work requires ability to be contacted by cell phone during or outside of regular work hours.