Job Description

Job Title:                       Pharmacy Home Delivery Driver 

Reports To:                   Associate Pharmacy Director

Job Summary:                     Performs all tasks related to preparation of prescription medications for home delivery related functions under the supervision of the Associate Pharmacy Director.  Works cohesively with Home Delivery Coordinator. May be required to staff in other areas of the pharmacy department if called upon to do so during times of staffing shortages to ensure a full staffing complement.


Essential Job Duties and Responsibilities:

The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required.  Other duties that fall within the broad scope of this classification may be assigned.

  • Able to efficiently sort and triage daily deliveries based on delivery type, timeliness, delivery method, urgency, completeness, cold chain control, chain of custody, and patient preference.
  • Able to organize prescriptions expeditiously for any needed stat deliveries
  • Able to accurately verify completeness of filled prescription bags and reconcile contents against daily medication list, and the corresponding patient’s medication profile.
  • Able to synchronize and minimize number of deliveries to improve delivery efficiency and cost-effectiveness.
  • Prepare appropriate documentation for delivery confirmation based on delivery type.
  • Able to process deliveries requiring cold chain for temperature sensitive medications to ensure product integrity.
  • Able to track deliveries to ensure confirmation of delivery.
  • Able to reconcile delivery confirmations with corresponding deliveries.
  • Able to track and reconcile undelivered medications.
  • Check’s prescriptions out of pharmacy at Point of Service (POS), receives payment, and processes credit payments.
  • Operates assigned vehicle in a safe and courteous manner.
  • Maintains defensive driving.
  • Reads and interprets maps and driving directions to plan the most efficient route service for and reads and interprets road signs in English.
  • Keeps the assigned vehicle(s) clean inside and outside.
  • Maintains accurate, up-to-date records on trip sheets, vehicle maintenance, fuel purchases, incident reports, accident reports, vehicle condition reports and other records that are requested from management.
  • Fuels the assigned vehicle(s).
  • Coordinates the schedule for major or periodic vehicle maintenance with management and staff to minimize service interruptions.
  • Responds immediately to accident or medical emergencies by notifying emergency response providers and rendering First Aid until emergency personnel arrive.
  • Serves as a positive role model while providing transportation service.
  • Is aware and must adhere to pharmacy policies and procedures
  • Must be able to effectively communicate with pharmacy staff and patients.
  • Treats patients and co-workers in a respectful and confidential manner.
  • Able to respond to co-workers and patient requests for service or back-up in a courteous and timely manner.
  • Interacts with customers and co-workers in a patient, professional, and consistent manner.
  • Appropriately triages patient and delivery issues and requests. 
  • Accepts refill requests from patients and providers and sends flags, if necessary, to expedite accessibility.
  • Performs other duties as assigned to accommodate reasonable needs of the patients and the department provided the duties meet practice norms and legal regulations/standards.
  • Process refills and new prescription requests as required.
  • Assist in any other duties as requested by Director of Pharmacy if required.


Minimum Qualifications - Experience, Certificates & Licenses:

  • High School Diploma or G.E.D.
  • Possess and maintain a safe driving record.
  • Valid Certified Pharmacy Technician or Technician in Training license issued by the Arizona Board of Pharmacy.
  • Any combination of education and/or experience that provides the necessary skills and sensitivity.
  • Valid Fingerprint Clearance card.


Preferred Qualifications:

  • Minimum of three years pharmacy experience preferred, but not required.


Required Language Skills:

  • Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
  • Bilingual in English and Spanish preferred, but not required.
  • Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.


Physical Requirements:

  • Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
  • Ability to continuously remain in a stationary position.
  • Ability to stand for extended periods.
  • Ability to constantly move about inside the workplace to assist patients, operate office equipment, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone and other office machinery, and grasp and seize small objects such as medication tablets and containers.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents, as well as accurately identify and distinguish colors.
  • Ability to perceive the size, shape, temperature and/or texture of objects by touch.
  • Ability to discern the nature of sounds at a normal spoken volume.


Other Required Knowledge, Skills, and Abilities:

  • Ability to perform medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
  • Ability to skillfully gather and analyze data.
  • Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
  • Displays high level of critical thinking and problem-solving skills.
  • Displays sound and accurate judgment and ability to make timely decisions.
  • Knowledge of health plans and community health centers preferred.
  • Knowledge of HIPAA and Corporate Compliance rules and regulations.
  • Knowledge of 340B regulations.
  • Computer literacy required with proficiency in use of all Microsoft Office programs.
  • Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.


Work Environment & Conditions:

  • Work environment is typical of a health care facility setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
  • Work requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.