Job Description

Job Title:                       MSS (Medical Support Staff) Training Specialist

Reports To:                   Director of Nursing

Job Summary:                Responsible for the workflow development, training, and auditing of all MSS personnel as the primary MSS Superuser.


Essential Job Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.


Workflow Development

  • Develops and maintains up to date MSS workflows that integrate specifics necessary for insurance reimbursement and demographic information for optimum center performance.

Upholds policies and procedures for MSS auditing.

  • Serves as primary NextGen Electronic Health Record MSS Superuser.
  • Creates checklists for MSS personnel to utilize.



  • Assists the Medical Support Staff Supervisor (MSSS) in the training and evaluation of MSS staff
  • Trains MSS personnel in NextGen and health center clinical operations.
  • Conducts hands on training with MSS to help maintain competency in MSS skills.
  • Responsible for new hire onboarding curriculum and continuous quality auditing plan for new and existing MSS.
  • Ensures that MSS complete the minimum training and competency checklist prior to being scheduled with a medical provider.
  • Works with local colleges to host MSS trainees and ensure the rotation experience is broad and thorough.
  • Places incident reports and participates in root cause analysis when performance is not meeting accepted standards.
  • Supports implementation of Clinical Quality, Joint Commission and Patient Centered Medical Home initiatives.
  • Maintains an understanding and compliance of CCHCI policies and procedures.
  • Engages in strategic planning activities and implements strategic decisions into operational plans necessary for improvement of MSS performance and efficiency.


Minimum Qualifications - Experience, Certificates & Licenses:

  • High School or GED Required.
  • Medical Assistant Diploma or Military Medical Assistant Program required.
  • Cardiopulmonary Resuscitation (CPR) certification required.
  • Registered or Certified Medical Assistant required.
  • Current EKG Technician Certification required.
  • Current Phlebotomy Technician Certification required.
  • One year lead, supervisory or other leadership experience required.
  • Five years’ experience working as a Medical Assistant in a clinical setting required.
  • Strong attention to detail and ability to effectively present information in one-on-one and group settings.
  • Any combination of education and/or experience that provides the necessary skills required may be considered.
  • Valid Fingerprint Clearance Card required.
  • Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.
  • Strong attention to detail.



Preferred Qualifications:

  • Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format preferred.
  • Bilingual in English and Spanish preferred, but not required.


Physical Requirements:

  • Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
  • Ability to constantly remain in a stationary position.
  • Ability to occasionally move about inside the workplace to access files, operate office equipment, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume.


Other Required Knowledge, Skills, and Abilities:

  • Ability to add, subtract, multiply and divide in all measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret graphs.
  • Ability to skillfully gather and analyze data.
  • Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
  • Displays elevated level of critical thinking and problem-solving skills.
  • Knowledge of medical billing, medical records, medical office operations and health plans preferred.
  • Knowledge of HIPAA and Corporate Compliance rules and regulations.
  • Knowledge of Human Resources Policies and procedures and Employee Handbook.
  • Computer literacy required with proficiency in use of all Microsoft Office programs.
  • Ability to facilitate communication and problem solving between providers, support staff and patients.
  • Ability to employ motivational techniques to train, mentor, and lead staff.
  • Demonstrated leadership skills with ability to build effective teams.


Work Environment & Conditions:

  • Work environment is typical of an administrative office setting with no substantial exposure to adverse environmental conditions.
  • Work requires reliable transportation as position requires frequent travel and extended hours to include early mornings, evenings, and weekends.
  • Work requires ability to be contacted by cell phone during or outside of regular work hours.