Job Description

Job Title:           Mobile Health CDL/PSR

Reports To:       Mobile Program Manager  

Job Summary:     Drives, maintains, and sets up mobile medical or dental unit at site where services will be provided. Conducts multiple administrative functions while achieving the following: maintaining optimal center/department productivity while transcribing accurate patient demographic information into the required systems to ensure timely reimbursement of visits, while providing excellent customer service to all external and internal customer.


Essential Job Duties and Responsibilities:

The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required.  Other duties that fall within the broad scope of this classification may be assigned.

CDL Driver:

  • Drives CCHCI vehicle to location where medical services will be provided, completes set-up, and activates computerized systems on-board prior to start of clinical operations.
  • Ensures the Mobile Medical Unit always stays in efficient and clean condition.

·                   Maintains all vehicle safety and operational checks daily.

  • Accurately maintains a maintenance log.
  • Performs routine vehicle maintenance functions prior to operation.
  • At the end of the clinic session, breaks down the unit and drives vehicle to the CCHCI garage.
  • Periodically dumps waste and arranges for washing and waxing of vehicle.


PSR Functions:


  • Maintains Optimal Center/Department Productivity
  • Proactively schedules patient appointments.
  • Confirms patient appointments as needed.
  • Checks in patients on location.
  • Works assigned early mornings, late evenings and weekends as required.
  • Work in remote areas of Cochise County as required.


Transcribe Accurate Patient Demographic Information into the Required Systems to Ensure Timely Reimbursement of Visits:

  • Verifies medical or dental insurance coverage and eligibility.
  • Verifies patient demographic information.
  • Informs patients of encounter co-pays, deductibles, account balances and takes payments over the counter at the time of visit.
  • Deciphers the correct amount to charge self-pay, prompt pay or sliding fee discount program for patients.
  • Performs medical records scanning.


Provides Excellent Customer Service:

  • Provides and facilitates the completion of necessary patient forms.
  • Assists patients with presumptive applications for Sliding Fee Discount Program.
  • Answers telephone calls. Responds to caller questions as able and/or transfers calls to appropriate party. 
  • Takes and documents messages as appropriate.
  • Proactively greets, interacts with, and assists patients and staff in a professional manner.
  • Travels to any location as needed.
  • Maintain a professional and organized workspace.
  • Use and educate patients and visitors on the proper Personal Protective Equipment (PPE) as required.


Additional Dental Administrative Duties:


  • Place all necessary recall plans for patients.
  • Verifies patient treatment plans, patient instructions, and summary reports.
  • Processes and assists in the completion of dental referrals and tracking.
  • Follows up on all outside referrals for the patient.
  • Performs and assists in the completion of prior insurance authorizations and tracking.
  • Together with the patient, provider and/ or other members of the dental care team assists with estimates for treatment plans for the patient and reviews with patients.


Additional Administrative Duties if Assigned to SEABHS Clinic:

  • Runs queries on Cenpatico patients and determines which patients are missing quality measures.
  • Assists patients in overcoming barriers to care by scheduling follow-up appointments, arranging transportation, and following up with patients who missed appointments.
  • Performs other duties and special projects for the quality department as assigned.


Additional Administrative Duties if Assigned to a Center without a Lead PSR:

  • Ensures accuracy of provider schedules.
  • Verifies provider un-submitted encounters, as necessary.
  • Verifies chart guard access and prints documents as needed.
  • Provides Staff Meeting minutes.
  • Print out new patient letters as requested.
  • Post’s payments and facilitates bank deposits.
  • Runs encounter co-pay report as requested.


Minimum Qualifications - Education, Experience, Certificates & Licenses:

  • High School Diploma or GED.
  • Must be 21 years of age and have a current Arizona CDL driver's license and eligible to be insured with CCHCI insurance.
  • 2 years of experience in transportation services preferred.
  • Any combination of education and/or experience that provides the necessary skills and sensitivity.
  • Must complete Driver/Transportation training on an annual basis.
  • Must provide 5-year driving history record check from Motor Vehicles Division.
  • Must pass regular drug tests given on a random basis.
  • Valid Fingerprint Clearance Card.


Preferred Qualifications:

  • 2 years of experience in medical, safety, or related services, preferred.
  • Experience in a front-facing role such as administration or customer service, preferred.
  • Experience in a healthcare setting preferred.
  • Bilingual in English and Spanish, preferred.


Required Language Skills:

  • Ability to accurately comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
  • Ability to comprehend and understand limited medical terminology.



Physical Requirements:

  • Ability to frequently exert enough force to move objects weighing 25 pounds or more.
  • Ability to frequently move about inside and outside the mobile medical clinic to perform maintenance and set up/break down.
  • Ability to traverse short distances indoors and outdoors between work sites.
  • Possesses hand-eye coordination and manual dexterity necessary to occasionally operate small hand tools, operate a motor vehicle and other machinery.
  • Possesses the visual acuity necessary to determine accuracy, neatness, and thoroughness of work and to perform visual inspections of facilities and equipment for cleanliness and defects.
  • Ability to discern the nature of sounds at a normal spoken volume.
  • Ability to bend, stoop, kneel, reach, or otherwise position self to maintain equipment and facilities, including under desks and other narrow work areas.


Other Required Knowledge, Skills, and Abilities:

  • Ability to add, subtract, multiply and divide in all measure, using whole numbers, common fractions, and decimals.
  • Ability to perform a variety of assignments with or without supervision and occasionally perform a variety of assignments requiring independent judgment.
  • Ability to identify and resolve problems in a timely manner.
  • Knowledge of all policies and procedures, and applicable state and federal laws regarding vehicle care and transportation services.
  • Thorough knowledge of the occupation hazards and corresponding safety precautions necessary for the safe performance of assigned duties.


Work Environment & Conditions:

  • Work environment is typically outdoors or on board a mobile medical clinic with occasional exposure to communicable diseases and bodily fluids as well as exposure to moving mechanical parts, and some hazardous chemicals.
  • Work is frequently performed outdoors with exposure to outside weather conditions to include heat and cold, and humid, windy, and dry conditions.
  • Work includes frequent driving in normal and adverse weather conditions over improved and rough road surfaces during day and night.
  • Work requires extended hours to include early mornings, evenings, possible holiday events, weekends and may also include split shifts.