Medical Support Staff Supervisor
Job Title: Medical Support Staff Supervisor
Reports To: Health Center Administrator
Job Summary: Supervises and directs medical support and laboratory staff in their assigned clinical area and assists provider and clinical staff in the administration of patient care.
Essential Job Duties and Responsibilities:
The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Other duties that fall within the broad scope of this classification may be assigned.
- Supervises Medical Support
- Supervises Medical Support staff in their assigned clinical area, to include hiring, training, evaluating, and conducting disciplinary actions and other personnel actions as required.
- Ensures Medical Support are in compliance with all CCHCI policies and procedures, and local, state, and federal regulations and laws.
- Provides in-services and training, hands-on coaching, and other staff development tools and resources to medical support and laboratory staff and monitors performance.
- Conducts frequent quality assurance audits of assigned PSR staff.
- Completes various related special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.
- Assists in the development of policies and procedures regarding clinical operations and management of all center departments and operations.
- Engages in strategic planning activities and implements strategic decisions into operational plans.
- Performs as Medical Support Staff super-user, providing EHR training to medical support staff during new hire orientation and after EHR upgrades, and assists in workflow development.
- Ensures the center operates in an efficient and consistent manner and that the patients receive high quality customer service.
- Fosters the goals of teambuilding within the center staff.
- Completes medical support staff schedule to assure adequate clinic coverage and coordinates coverage for support staff call offs and changes in provider schedules.
- Schedules Medical Assistants for laboratory coverage in coordination with the Lab Supervisor.
- Assists Health Center Administrator in completing monthly ADHS checklist walkthrough.
- Working assigned weekends is required.
- Provides supervision of medical support staff for any health center in the absence of the assigned Medical Support Staff Supervisor.
- Participates in and Implements Quality Assurance Initiatives
- Assists in implementing Meaningful Use and Patient Centered Medical Home Initiatives.
- Implements quality assurance projects to verify procedure implementation.
- Works closely with Clinic Leadership Team to resolve patient flow issues.
- Tracks and reports communicable diseases to the county health department as regulated.
- Participates in data gathering and reporting.
- Ensures center initiatives are of good quality and that center standards are met by adhering to requirements of governing agencies.
- Attends and participates in leadership, management, and other staff meetings as needed.
- Ensures standardization across CCHCI is in line with strategic goals and ‘big picture’ perspective.
- Performs Day to Day Operations
- Takes patient and staff complaints/compliments and involves other necessary staff to assess and resolve situation.
- Assists in ensuring that laboratory daily controls, temperature logs, inventories, specialist results fax logs and patient call-backs are being performed and kept up to date.
- Collaborates with Immunizations Program Coordinator to perform necessary VFC and Vaccine program quality management tasks such as logging medication, performing temperature checks, monthly ordering and participating in VFC audits.
- Ensures operation of medical equipment by completing preventive maintenance requirements, following manufacturer’s instructions, reporting malfunctions, requesting repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
- Maintains medical supplies inventory in clinic by anticipating and ordering needed supplies.
- Assists Provider in the Administration of Patient Care.
- Identifies patient health care service requirements while being aware of age specific needs and protocols.
- Directs patient to exam rooms, obtains, and records accurate routine patient vital signs, prepares patient for examination, and assists in performing procedures, injections and other treatments as ordered by provider.
- Assists provider in examination of patients and gives instructions as directed by provider.
- Fills out appropriate immunization paperwork for recording purposes.
- Answer’s phone calls and takes messages. Returns patient calls as directed by provider.
- Cleans and prepares rooms between patients and stocks exam rooms.
- Processes referrals, medication refill requests, and coordinates appointments for specific care and diagnostic procedures.
- Acts as a liaison between providers and other care givers.
- Pulls requested charts for messages and documentation.
- Receives reports on patients and delivers them to the appropriate provider.
- Notifies patient of test results when instructed to do so by provider.
- Performs sterilization of instruments and surgical packs in a timely manner.
- Documents and maintains records of verbal and written procedures, medication, delivery of care, and pertinent information regarding patient care services.
- Complies with infection control policies and protocols; follows medication administration, storage procedures and controlled substance regulations.
- When needed, performs lab draws and maintains laboratory documents.
Additional Job Duties if Nurse LPN or RN:
- Refill’s medications if appropriate and under approved standing orders.
- Reviews all incoming Transition of Care/Referral Documents received as Consolidated Clinical Document Architecture (CCDA’s) and reconciles medication lists and active diagnoses as appropriate per assigned provider.
- Notifies providers of new diagnoses or changes in medication regimens when appropriate for assigned provider panel.
Additional Job Duties if Registered Nurse:
- Triage’s patients in person and via the telephone as needed.
Minimum Qualifications - Education, Experience, Certificates & Licenses:
- High School Diploma or GED.
- If a Medical Assistant, at least three years’ experience working as medical support staff in a clinical setting.
- Any combination of education and/or experience that provides the necessary skills and sensitivity.
- Medical Assistant Certification or Military Medical Assistant Program or Grandfather Clause accepted.
- Current Registered or Certified Medical Assistant required, unless holds an unrestricted Arizona State Nursing (LPN or RN license).
- Current Phlebotomy Technician Certification required, unless holds an unrestricted Arizona State Nursing (LPN or RN license).
- Current EKG Technician Certification required, unless holds an unrestricted Arizona State Nursing (LPN or RN license).
- Degree from an accredited nursing program.
- If a Nurse, at least two years’ experience working as LPN or RN.
- Current Unrestricted Arizona State Nursing (LPN or RN) license.
- Cardiopulmonary Resuscitation (CPR) certification required.
- Valid Fingerprint Clearance Card required.
- Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.
- Supervisory or other leadership experience preferred.
Required Language Skills:
- Ability to comprehend and compose effective instructions, correspondence, and communications in English in both oral and written format.
- Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.
- Bilingual in English and Spanish preferred, but not required.
- Ability to frequently exert enough force to move objects weighing up to 25 pounds.
- Ability to continuously remain in a stationary position.
- Ability to constantly move about inside the workplace to assist patients, operate office/medical equipment, etc.
- Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, other office machinery, and medical equipment.
- Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
- Ability to discern the nature of sounds at a normal spoken volume.
- Possesses range of body motion and ability to exert enough force to lift and move adult and pediatric patients.
Other Required Knowledge, Skills, and Abilities:
- Ability to perform basic medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
- Ability to gather data in an organized fashion from varied sources.
- Ability to perform a variety of assignments and make decisions requiring independent judgment.
- Ability to resolve challenges and work under pressure.
- Knowledge of health plans and community health centers preferred.
- Knowledge of HIPAA and Corporate Compliance rules and regulations.
- Computer literacy required with proficiency in use of all Microsoft Office programs.
- Knowledge of Electronic Health Records preferred.
- Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
Work Environment & Conditions:
- Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
- Work frequently involves use of needles and other medical equipment with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
- Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.
- Work requires ability to be contacted by cell phone during or outside of regular work hours.
Job Status: Full Time