Job Description

Job Title:                       Medical Provider Liaison

Reports To:                   Chief Medical Officer

Job Summary:                     Responsible for comprehensive support to the CMO and medical leadership.  This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.


Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 


Essential Job Duties:


CMO and Medical Directors Support:

  • Completes monthly audits on inbox management of providers.
  • Ensures that monthly provider meetings are scheduled and coordinated accurately.
  • Completes audits for on call providers to ensure documentation of phone calls are completed within 24 hours.
  • Schedules regular touchdowns between medical providers and leadership.
  • Schedules interview and creates agendas for medical provider applicants.
  • Provides calendar and EPM oversight to ensure that leadership is blocked when needed.
  • Assists in drafting policies and procedures for medical leadership.
  • Assists with coordination of community health education programming.
  • Acts as a point of contact for visiting specialists who provide care to CCHCI patients.
  • Provides sophisticated calendar management.
  • Assists with special projects, as assigned.
  • Designs and produces complex documents, reports, and presentations.
  • Collects and prepares information for meetings with staff and outside parties.
  • Composes and prepares correspondence.
  • Prepares, reviews, and edits reports, charts, presentations, grant applications, and other documents, as assigned.
  • Assists in recording, transcribing, and distribution of meeting minutes.
  • Serves as a Chiricahua Ambassador at special events by maintaining a presence and providing information about CCHCI at public events.
  • Completes expense, CME and milage reports.


Required Education, Experience, Certificates & Licenses:

  • Bachelor’s degree in Business Administration or related field required.
  • Minimum two years of Executive Assistant
  • Any combination of education and/or experience that provides the necessary skills required may be considered.
  • Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.


Preferred Education, Experience, Certificates & Licenses:


  • Professional Administrative Certification of Excellence (PACE) and/or Six Sigma White Belt Certification preferred.
  • Experience in a Federally Qualified Health Center and/or a highly regulated safety-net healthcare environment highly desirable.




Required Language Skills:

  • Ability to comprehend and compose instructions, correspondence and communications in English in both oral and written format.
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals.
  • Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.


Physical Requirements:

  • Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
  • Ability to continuously remain in a stationary position.
  • Ability to occasionally move about inside the work place to access files, office machinery, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume.


Other Required Knowledge, Skills, and Abilities:

  • Ability to employ statistical / mathematical methods to collect and analyze data and develop solutions.
  • Ability to compute rate, ratio and percent and to draw and interpret graphs.
  • Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
  • Displays high level of critical thinking and problem solving skills.
  • Displays sound and accurate judgment and ability to make timely decisions.
  • Knowledge of concepts, practices and procedures related to all aspects of a Federal Qualified Health Center.
  • Knowledge of medical billing, medical records, medical office operations and health plans preferred.
  • Knowledge of HIPAA and Corporate Compliance rules and regulations.
  • Knowledge of Human Resources Policies and procedures and Employee Handbook.
  • Computer literacy required with proficiency in use of all Microsoft Office programs.
  • Knowledge of Electronic Health Records preferred.
  • Demonstrated leadership and management skills with successful track record for building high performance teams and leading organizational change in complex environments.
  • Excellent interpersonal skills with a commitment to quality healthcare and customer service.
  • Broad understanding of clinical operations, staff management and development.
  • Ability to employ motivational techniques to train, mentor and lead staff.
  • Ability to positively represent CCHCI to the public at all times.



Work Environment & Conditions:

  • Work environment is typical of an administrative office setting with no substantial exposure to adverse environmental conditions.
  • Work requires reliable transportation as position requires frequent travel and extended hours to include early mornings, evenings, holidays and weekends.
  • Work requires ability to be contacted by cell phone during or outside of regular work hours. Cell Phone stipend will be provided.