Medical Assistant - Mobile Program
Job Title: Medical Assistant III
Reports To: Medical Support Staff Supervisor
Job Summary: Assists provider and clinical staff in the administration of patient care in assigned clinical areas.
Essential Job Duties and Responsibilities:
The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Other duties that fall within the broad scope of this classification may be assigned.
Assists Provider in the Administration of Patient Care:
- Identifies patient health care service requirements while being aware of age specific needs and protocols.
- Directs patient to exam room, obtains and records accurate routine patient vital signs, prepares patient for examination, and assists performing procedures, injections and other treatments as ordered by provider.
- Assists provider in examination of patients and gives instructions as directed by provider.
- Fills out appropriate immunization paperwork for recording purposes.
- Answers phone calls and takes messages. Returns patient calls as directed by provider.
- Cleans and prepares rooms between patients and stocks exam rooms.
- Processes referrals, medication refill requests, and coordinates appointments for specific care and diagnostic procedures.
- Acts as a liaison between providers and other care givers.
- Pulls requested charts for messages and documentation.
- Receives reports on patients and delivers them to the appropriate provider.
- Notifies patient of test results when instructed to do so by provider.
- Performs sterilization of instruments and surgical packs in a timely manner.
- Documents and maintains records of verbal and written procedures, medication, delivery of care, and pertinent information regarding patient care services.
- Complies with infection control policies and protocols; follows medication administration, storage procedures and controlled substance regulations.
- Ensures operation of medical equipment by completing preventive maintenance requirements, following manufacturer’s instructions, reporting malfunctions, requesting repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
- When needed, performs lab draws, conducts CBC analyzer tests, and maintains laboratory documents.
- Travels to any location as needed.
- Working assigned weekends is required.
- If Assigned to Mobile Medical Operations:
- Works closely with Mobile Medical Leadership Team to resolve patient flow issues.
- Collaborates with Immunizations Coordinator to perform necessary VFC and Vaccine program quality management tasks such as logging medication, performing temperature checks, monthly ordering and participating in VFC audits.
- Maintains medical supplies inventory on mobile medical unit by anticipating and ordering needed supplies.
- In Addition to the Job Duties of a MA II the following duties will be performed by a MA III:
- Serves as primary trainer to all medical assistant staff in clinical setting.
- Assists with providing medical assistant training during new hire orientation.
- Assists in performing audits of medical assistant staff.
- Counts and reconciles medications and vaccines.
- Creates monthly Medical Support Staff work schedule.
- Assists in conducting monthly log checks including oxygen tanks, bump tests, refrigerator tests, etc.
- May assist in performing Medical Support Staff Supervisor administrative duties as needed.
Minimum Qualifications - Education, Experience, Certificates & Licenses:
- High School Diploma or GED required.
- Current Registered or Certified Medical Assistant required.
- Cardiopulmonary Resuscitation (CPR) certification required.
- Fingerprint clearance card required.
- Phlebotomy Technician and EKG Certification required.
- Minimum one year of medical assistant experience working in direct patient care.
- Any combination of education and/or experience that provides the necessary skills and sensitivity.
- Driver's License and Proof of Insurance may be required if requesting mileage reimbursement. For Float positions, mileage may not be paid.
Required Language Skills:
- Ability to comprehend and compose instructions, correspondence and communications in English in both oral and written format.
- Bilingual in English and Spanish may be preferred based on current staffing patterns, patient population, and/or duty assignment.
- Ability to frequently exert enough force to move objects weighing up to 25 pounds.
- Ability to continuously remain in a stationary position.
- Ability to constantly move about inside the workplace to assist patients, operate office or medical equipment, etc.
- Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, other office machinery, and medical equipment.
- Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
- Ability to discern the nature of sounds at a normal spoken volume.
- Possesses range of body motion and ability to exert enough force to lift and move adult and pediatric patients.
Other Required Knowledge, Skills, and Abilities:
- Ability to perform basic medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
- Ability to gather data in an organized fashion from varied sources.
- Ability to perform variety of assignments requiring independent judgment.
- Ability to resolve challenges and work under pressure.
- Knowledge of health plans and community health centers preferred.
- Knowledge of HIPAA rules and regulations.
- Computer literacy required.
Work Environment & Conditions:
- Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids and hazardous chemicals.
- Work frequently involves use of needles and other medical equipment with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
- Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays and weekends.
- If hired for a float position, position requires frequent travel to any health center as needed.