Medical Assistant II - Float

Job Title:                       Medical Assistant II - Float

Reports To:                   Health Center Clinical Supervisor

Job Summary:                     Assists provider and clinical staff in the administration of patient care in assigned clinical areas.

Essential Job Duties and Responsibilities:

The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required.  Other duties that fall within the broad scope of this classification may be assigned.

• Assists Provider in the Administration of Patient Care:
• Travels to any location needing MSS coverage on a short notice.
• Identifies patient health care service requirements while being aware of age specific needs and protocols.
• Directs patient to exam room, obtains and records accurate routine patient vital signs, prepares patient for examination, and assists performing procedures, injections and other treatments as ordered by provider.
• Assists provider in examination of patients and gives instructions as directed by provider.
• Fills out appropriate immunization paperwork for recording purposes.
• Answers phone calls and takes messages. Returns patient calls as directed by provider.
• Cleans and prepares rooms between patients and stocks exam rooms.
• Processes referrals, medication refill requests, and coordinates appointments for specific care and diagnostic procedures.
• Acts as a liaison between providers and other care givers.
• Pulls requested charts for messages and documentation.
• Receives reports on patients and delivers them to the appropriate provider.
• Notifies patient of test results when instructed to do so by provider.
• Performs sterilization of instruments and surgical packs in a timely manner.
• Documents and maintains records of verbal and written procedures, medication, delivery of care, and pertinent information regarding patient care services.
• Complies with infection control policies and protocols; follows medication administration, storage procedures and controlled substance regulations.
• Ensures operation of medical equipment by completing preventive maintenance requirements, following manufacturer’s instructions, reporting malfunctions, requesting repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
• When needed, performs lab draws and maintains laboratory documents.
• Proficient in laboratory point of care testing.
• Travels to any location as needed.
• Working assigned weekends is required.

• If Assigned to Mobile Medical Operations:
• Works closely with Mobile Medical Leadership Team to resolve patient flow issues.
• Collaborates with Immunizations Coordinator to perform necessary VFC and Vaccine program quality management tasks such as logging medication, performing temperature checks, monthly ordering and participating in VFC audits.
• Maintains medical supplies inventory on mobile medical unit by anticipating and ordering needed supplies.

• In Addition to the Job Duties of a MA I the following duties will be performed by a MA II:
• When needed, performs lab draws, conducts CBC analyzer tests, and maintains laboratory documents.
• Performs Patient Service Representative (PSR) duties as needed.
• Assists in providing training to all medical assistant staff in clinical setting.
• Assists in conducting monthly log checks on, which may include oxygen tanks, bump tests, refrigerator tests, etc.

Minimum Qualifications - Education, Experience, Certificates & Licenses:

• High School Diploma or GED required.

• Current Registered or Certified Medical Assistant required
• Cardiopulmonary Resuscitation (CPR) certification required.
• Fingerprint clearance card required.
• Minimum six months of medical assistant experience working in direct patient care.
• Become MA III within 6 months of being in position.
• Any combination of education and/or experience that provides the necessary skills and sensitivity.

• Driver's License and Proof of Insurance may be required if requesting mileage reimbursement. For Float positions, mileage may not be paid.
• Valid Fingerprint Clearance Card.

Required Language Skills:

• Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
• Bilingual in English and Spanish may be preferred based on current staffing patterns, patient population, and/or duty assignment.

Physical Requirements:

• Ability to frequently exert enough force to move objects weighing up to 25 pounds.
• Ability to continuously remain in a stationary position.
• Ability to constantly move about inside the workplace to assist patients, operate office or medical equipment, etc.
• Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, other office machinery, and medical equipment.
• Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
• Ability to discern the nature of sounds at a normal spoken volume.
• Possesses range of body motion and ability to exert enough force to lift and move adult and pediatric patients.

Other Required Knowledge, Skills, and Abilities:

• Ability to perform basic medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
• Ability to gather data in an organized fashion from varied sources.
• Ability to perform variety of assignments requiring independent judgment.
• Ability to resolve challenges and work under pressure.
• Knowledge of health plans and community health centers preferred.
• Knowledge of HIPAA rules and regulations.
• Computer literacy required.
• Knowledge of Electronic Health Records preferred.

Work Environment & Conditions:

• Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
• Work frequently involves use of needles and other medical equipment with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
• Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.
• If hired for a float position, position requires frequent travel to any health center as needed.