Medical Assistant I
Job Title: Medical Assistant (MA) I
Reports To: Medical Support Staff Supervisor
Job Summary: Under the direction of the Medical Support Staff Supervisor (MSSS) or designee, this position provides direct patient care and customer service. Duties include but are not limited to assisting providers during preparation and provision of patient visit, interviewing patient’s and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. Facilitates communication between internal and external customers.
Essential Job Duties and Responsibilities:
The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Other duties that fall within the broad scope of this classification may be assigned.
- Assists Provider in the Administration of Patient Care:
- Identifies patient health care service requirements and gaps while being aware of age specific needs and protocols.
- Prepares for the patient appointment by reviewing and updating patient records prior to patient arrival
- Correctly enters any standing orders the patients may be due for based on diagnosis history, presenting symptoms, or age requirements.
- Interviews patient to obtain reason for visit: chief complaint, and document in electronic health record following MA workflow protocols for intake of patient
- Obtain and record patients’ vital signs according to protocol for patient’s age
- Prepares exam room and patient for examination/procedure being performed.
- Assists providers in performing procedures.
- Administers injections and other treatments as ordered by the provider.
- Reviews patient plan and educates patients on discharge instructions. Educates patients as directed by provider.
- Fills out appropriate necessary paperwork for recording purposes.
- Answer’s phone calls and takes messages. Returns patient calls as directed by provider.
- Cleans and prepares rooms between patients and stocks exam rooms.
- Processes referrals, medication refill requests, and coordinates appointments for specific care and diagnostic procedures.
- Acts as a liaison between providers and other care givers.
- Receives reports on patients and delivers them to the appropriate provider.
- Performs sterilization of instruments and surgical packs in a timely manner.
- Documents and maintains records of verbal and written procedures, medication, delivery of care, and pertinent information regarding patient care services.
- Complies with infection control policies and protocols; follows medication administration, storage procedures and controlled substance regulations.
- Ensures operation of medical equipment by completing preventive maintenance requirements, following manufacturer’s instructions, reporting malfunctions, requesting repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
- When needed, performs lab draws and maintains laboratory documents.
- Maintains patient confidentiality following HIPAA policies and procedures.
- Communicates in a professional and timely manner with patients and other members of the care team at all times.
- Knows and follows procedure for immunization storage, handling, and administration.
- Follows all medication policies and procedures for labeling, storing and use.
- Proficient in laboratory point of care testing.
- Travels to any location as needed.
- Working assigned weekends is required.
- If Assigned to Mobile Medical Operations:
- Works closely with Mobile Medical Leadership Team to resolve patient flow issues.
- Collaborates with Immunizations Coordinator to perform necessary VFC and Vaccine program quality management tasks such as logging medication, performing temperature checks, monthly ordering and participating in VFC audits.
- Maintains medical supplies inventory on mobile medical unit by anticipating and ordering needed supplies.
Minimum Qualifications - Education, Experience, Certificates & Licenses:
- High School Diploma or GED required.
- Graduated from an accredit Medical Assistant program, completed a United States Armed Forces medical services training program, or completed a non-accredited Medical Assistant program and passed the Certified Medical Assistant exam required.
- Minimum of 6 months of experience as a Medical Assistant.
- Any combination of education and work experience that meets the necessary skills required will be considered.
- Cardiopulmonary Resuscitation (CPR) certification required.
- Valid Fingerprint clearance card required.
- Certified Medical Assistant certification required within 6 months of hire.
- Valid Fingerprint clearance card required.
- Must have reliable transportation that can meet any operational reassignments of the organization during the workday.
- Valid driver's license and proof of insurance may be required if driving during work hours and/or if requesting mileage reimbursement.
Required Language Skills:
- Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
- Bilingual in English and Spanish may be preferred based on current staffing patterns, patient population, and/or duty assignment.
- Ability to frequently exert enough force to move objects weighing up to 25 pounds.
- Ability to continuously remain in a stationary position.
- Ability to constantly move about inside the workplace to assist patients, operate office or medical equipment, etc.
- Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, other office machinery, and medical equipment.
- Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
- Ability to discern the nature of sounds at a normal spoken volume.
- Possesses range of body motion and ability to exert enough force to lift and move adult and pediatric patients.
Other Required Knowledge, Skills, and Abilities:
- Ability to perform basic medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
- Ability to gather data in an organized fashion from varied sources.
- Ability to perform variety of assignments requiring independent judgment.
- Ability to resolve challenges and work under pressure.
- Knowledge of health plans and community health centers preferred.
- Knowledge of HIPAA rules and regulations.
- Computer literacy required.
Work Environment & Conditions:
- Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
- Work frequently involves use of needles and other medical equipment with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
- Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.
- If hired for a float position, position requires frequent travel to any health center as needed.