Job Title: Laboratory Supervisor
Reports To: Corporate Compliance/Risk Manager
Job Summary: Manages the Laboratory operations and supervises laboratory staff for all Laboratory sites within Chiricahua Community Health Centers (CCHCI).
Essential Job Duties and Responsibilities:
The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Other duties that fall within the broad scope of this classification may be assigned.
- Provide medical laboratory diagnostic and therapeutic information, products, and services by establishing and implementing specimen preparation procedures.
- Developing and implementing analytical procedures.
- Reporting results according to protocols mandated by the state and federal guidelines.
- Maintain medical laboratory equipment by quality control testing and by establishing quality standards.
- Certifying instrument performance by calibration as needed.
- Performing proficiency surveys as well as reviewing quality control and quality assurance program content.
- Maintaining laboratory licenses, documentation and producing/printing the Levey Jennings reports for the Laboratory Technical Consultant.
- Developing and performing Quality Control parallel testing as well as documenting and monitoring progress.
- Providing leadership and supervision for all CCHCI’s Laboratory staff at our locations in the CCHCI service area (including the CCHCI mobile units) and the ability to travel to those locations when necessary.
- Consulting with pathologists, if necessary.
- Developing operations, quality, and troubleshooting procedures.
- Ensuring staff compliance with the appropriate testing protocols.
- Monitor and track equipment replacement, service, repair, and calibration.
- Oversee medical laboratory supply inventory.
- Identifying peak and slack periods and making operational or staffing adjustments based on workflow.
- Be knowledgeable on how laboratory testing affects the quality measures of the health center.
- Reviewing, revising, and developing laboratory policy and procedures
- Generating reports as needed
- Maintains medical laboratory information system by identifying information needs and problems and recommending improvements.
- Establish testing priorities and direct staff.
- Maintaining HIPAA security and confidentiality.
- Implement new programs, tests, testing methods, instrumentation, and procedures by investigating alternatives, making recommendations and training personnel on new approved procedures.
- Maintain medical laboratory staff by recruiting, selecting, orienting, and training employees.
- Maintains medical laboratory staff performance results by counseling and disciplining employees.
- Planning, performing and delivery of performance evaluations of laboratory staff.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
- Prepares physicians, nurses, patients, and students by teaching analytical theory, testing methodology, and the role of test components in human physiology and medical practice.
- Complies with state and professional continuing education licensure requirements by attending in-service programs and completing CCHCI mandatory trainings.
- Resolves problems by consulting with CCHCI leadership, Risk Manager/Compliance, technical consultant, laboratory director, physicians, and other health care professionals.
- Attending committee meetings and other mandatory meetings.
- Provides on call support for the Laboratory by filling in as a Laboratory technician and accomplishing related tasks as needed.
Staff support and Training:
- Assists with the development and implementation of educational materials and training for laboratory staff.
- Comply with and be an example for staff regarding maintaining infection control policies and procedures; follows order of draw procedures, specimen storage procedures and universal precautions.
- Review and update standard operating procedures for proper specimen processing technique and provide training to staff when changes are implemented.
- Maintains medical laboratory productivity by monitoring workload of laboratory personnel and implementing attainable KPI’s for lab staff.
- Development of user manuals based on best practice and the use of manufacturer recommendations.
- Training new and established employees on new testing methods, proper technique as well as evaluating and testing staff for competency in their duties.
Minimum Qualifications - Education, Experience, Certificates & Licenses:
- Bachelor’s in medical technology or chemical, physical, or biological science AND 2 years laboratory training/experience.
- Medical/Clinical Laboratory Scientist (MLS/CLS), Medical Laboratory Technologist (MT), Medical Laboratory Technician (MLT)
- Cardiopulmonary Resuscitation (CPR) certification required.
- Driver's License and Proof of Insurance may be required if requesting mileage reimbursement or using corporate vehicle.
- Valid Fingerprint Clearance Card.
- Two 2 years supervisory experience in a laboratory preferred.
Required Language Skills:
- Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
- Bilingual in English and Spanish is preferred, but not required.
- Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.
- Ability to frequently exert enough force to move objects weighing up to 25 pounds.
- Ability to continuously remain in a stationary position.
- Ability to constantly move about inside the workplace to assist patients, operate office or medical equipment, etc.
- Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, other office machinery, and medical equipment.
- Color vision (ability to identify and distinguish colors)
- Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
- Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
- Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
- Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
- Ability to discern the nature of sounds at a normal spoken volume.
- Possesses range of body motion and ability to exert enough force to lift and move adult and pediatric patients.
Other Required Knowledge, Skills, and Abilities:
- Supervise/manage/direct the selection, training, development, appraisal, and work assignments of personnel.
- Ability to perform medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
- Ability to skillfully gather and analyze data.
- Ability to perform a variety of assignments with little or no direct supervision.
- Ability to resolve challenges and work under pressure.
- Knowledge of health plans and community health centers preferred.
- Knowledge of the responsibilities associated with OSHA, CLIA, COLA, CMS, and the reporting requirements with the State of Arizona, and CCHCI protocols, policies, and procedures.
- Knowledge of HIPAA and Corporate Compliance rules and regulations.
- Computer literacy with Excel, Word and PDF required.
- Knowledge of Electronic Health Records preferred.
- Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
- Capable of prioritizing tasks.
- Handle multiple tasks and projects simultaneously.
- Organize and delegate assignments appropriately.
- Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources and Risk Management.
- Participate in proactive team efforts to achieve departmental and company goals.
- Provide leadership to others through example and sharing of knowledge/skill.
- Perform other duties as assigned.
Work Environment & Conditions:
- Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
- Work occasionally involves use of needles and other medical equipment with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
- Work requires reliable transportation as position requires frequent travel and extended hours to include early mornings, evenings, and weekends.
Job Status: Full Time