Job Description

Job Title:                       Health Center Manager - Medical

Reports To:                   Chief Operating Officer

Job Summary:                     Lead as an integral member of the Chiricahua Community Health Centers, Inc. (CCHCI) management team to specifically achieve the following: achieve optimal productivity while ensuring full compliance with federal, state, local and institutional laws and procedures and continuously seek to improve patient and staff experience that is standardized across all medical operations.


Essential Job Duties and Responsibilities:

The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required.  Other duties that fall within the broad scope of this classification may be assigned.

Optimize Productivity

  • Works with clinical management to optimize provider scheduling and staffing.
  • Develops standards for staff and provides systems to monitor and evaluate health center workflow and performance.
  • Evaluates staff performance in an accurate, consistent, objective, and timely manner.
  • Provides constructive feedback to help staff meet goals and follows up to ensure the highest level of work performance is maintained.
  • Uses all methods of communication to disseminate information to staff in a timely manner.
  • Accesses and analyses data to effectively manage clinical operations by utilizing quality improvement tools.
  • Design and implement business strategies to help the CCHCI meet organizational goals.

 Ensure Compliance

  • Develops, reviews and updates policies, procedures, process improvement, training, and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service.
  • Ensure adherence to CCHCI policies, procedures, and standards regarding quality improvement, customer service, patient access, productivity, confidentiality, management of clinic receipts and deposits, facility, medical records and referrals departments and all applicable federal and state laws and accreditation standards.
  • Responsible for overseeing health center compliance with rules and regulations that impact center operations, including participation in audits and the development and implementation of Corrective Action Plans.
  • Provides leadership in Clinical Quality, Patient Centered Medical Home, Meaningful Use initiatives and ensures effective implementation and maintenance of concepts, principles, and processes across the center.

 Improve Patient and Staff Experience

  • Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressed and resolved in a timely and responsive manner.
  • Responsible for directing, planning, organizing, supervising, and coordinating the services of clinical operations across all sites for all aspects of the centers.
  • Establishes a system of communication and coordination of functions between multiple centers to ensure equal responsibility for intradepartmental function to avoid silo of one vs the others.
  • Leads the implementation of quality assurance activities.
  • Facilitate and support process improvement initiatives that enhance Team Based Care and PCMH activities, and improved clinic flow. Maintain efficient patient care workflow through a team approach.

 Other Skills and Requirements

  • Is responsible for the oversight of clinical operations across all CCHCI medical sites.
  • Directs and oversees clinical administrative staff, to include hiring, training, evaluating, and conducting disciplinary actions and other personnel actions as required.
  • Completes various related special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, writing reports, and timely delegation.
  • Fosters the goals of teambuilding with Health Center Administrators.
  • Assists in grant writing and reporting.
  • Represent CCHCI in outside committees and/or collaborations, as necessary.
  • Attends and participates in Board of Director, Leadership, Management, and other staff meetings as needed.
  • Acts as a liaison between providers, hospitals, and other institutions.

 Minimum Qualifications - Education, Experience, Certificates & Licenses:

  • Minimum of 4 years supervisory experience in healthcare required.
  • Bachelor’s degree in public health, health care administration, nonprofit management, business, social work or related.
  • Any combination of education and/or experience that provides the necessary skills and sensitivity.
  • Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.
  • Valid Fingerprint Clearance Card.

Preferred Qualifications:

  • Master’s degree preferred.
  • Hands on clinical experience preferred. 

 Required Language Skills:

  • Excellent verbal and written communication skills required.
  • Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
  • Bilingual in English and Spanish preferred, but not required.
  • Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.


Physical Requirements:

  • Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
  • Ability to constantly remain in a stationary position.
  • Ability to occasionally move about inside the workplace to access files, operate office equipment, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume.

 Other Required Knowledge, Skills, and Abilities:

  • Ability to add, subtract, multiply and divide in all measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret graphs.
  • Ability to skillfully gather and analyze data.
  • Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
  • Displays high level of critical thinking and problem-solving skills.
  • Knowledge of medical billing, medical records, medical office operations and health plans preferred.
  • Knowledge of HIPAA and Corporate Compliance rules and regulations.
  • Knowledge of Human Resources Policies and procedures and Employee Handbook.
  • Knowledge of regulatory requirements that impact clinical services.
  • Computer literacy required with proficiency in use of all Microsoft Office programs.
  • Ability to facilitate communication and problem solving between providers, support staff and patients.
  • Ability to employ motivational techniques to train, mentor, and lead staff.
  • Ability to build effective teams.
  • Ability to positively represent CCHCI to the public at all times.

Work Environment & Conditions:

  • Work environment is typical of an administrative office setting with no substantial exposure to adverse environmental conditions.
  • Work requires reliable transportation as position requires frequent travel and extended hours to include early mornings, evenings, holidays, and weekends.
  • Work requires ability to be contacted by cell phone during or outside of regular work hours.