Job Description

Reports To:                  Associate Health Center Operations Manager - Medical

Job Summary:             To supervise and direct the staff and operational, administrative and clinical functions, activities, and programs of their assigned clinical site.


Qualifications and Requirements:

To perform this job successfully, and individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  This job description in no way implies that these are the only duties to be performed and may be modified, interpreted and/or applied in any way as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


Essential Job Duties:

  • Provides Proactive Center Management
  • Supervises and oversees clinical administrative and medical support staff, to include hiring, training, evaluating, and conducting disciplinary actions and other personnel actions as required.
  • Assists in the supervision, provides direction and is a resource for all staff in their assigned health center.
  • Ensures provider scheduling is accurate and in compliance with insurance contractual requirements.
  • Ensures the center operates in an efficient and consistent manner and that the patients receive high quality customer service.
  • Ensures health center operations are in compliance with CCHCI policies and procedures as well as all local, state and federal laws and regulations.
  • Assists in providing orientation, customer service and operational training, hands-on coaching, and other staff development tools and resources to all center personnel and monitors performance.
  • Participates in the development of policies and procedures regarding operations and management of all center departments.
  • Conducts regular operational meetings effectively.
  • Assists in implementing Meaningful Use and Patient Centered Medical Home Initiatives.
  • Provides center management for any health center in the absence of the assigned Health Center Administrator.


  • Participates in and Implements Quality Assurance Initiatives
  • Creates and implements quality assurance projects to verify procedure implementation.
  • Implements innovative strategies for responding to evolving demands for modern medical practices.
  • Acts as a liaison between providers, hospitals and other institutions.
  • Ensures center initiatives are of good quality and that center standards are met by adhering to requirements of governing agencies.
  • Participates in data gathering and reporting.
  • Attends and participates in leadership, management, and other staff meetings as needed, setting a unified tone for the organization.
  • Ensures standardization across CCHCI is in line with strategic goals and ‘big picture’ perspective.


  • Performs Day to Day Operations
  • Takes patient and staff complaints/compliments and involves other necessary staff to assess and resolve situation.
  • Oversees and assists in the maintenance of centers in a fashion that meets all State and Federal regulations.
  • Adjusts support staff scheduling to ensure adequate center coverage and effective time usage.
  • Ensures equipment is in good working order and coordinates appropriate maintenance and repair.
  • If Medical Assistant certificate is held, performs Medical Support Staff duties as needed.
  • Performs clinical administrative/Patient Service Representative duties as needed.


Required Education, Experience, Certificates & Licenses:

  • Associates and/or Bachelor’s degree in psychology, social work, medical case management, nursing, healthcare administration, public health, business management or a related field preferred.
  • Supervisory or other leadership experience required.
  • Medical Assistant certificate and/or experience preferred.
  • Two to four years’ experience in health care related field.
  • Any combination of education and/or experience that provides the necessary skills and sensitivity.
  • Automobile and valid driver’s license necessary as position requires occasional travel.

 Required Language Skills:

  • Ability to comprehend and compose instructions, correspondence and communications in English in both oral and written format.
  • Bilingual in English and Spanish preferred, but not required.
  • Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.

 Physical Requirements:

  • Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
  • Ability to continuously remain in a stationary position.
  • Ability to occasionally move about inside the work place to access files, office machinery, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume.


Other Required Knowledge, Skills, and Abilities:

  • Ability to add, subtract, multiply and divide in all measure, using whole numbers, common fractions and decimals.
  • Ability to compute rate, ratio and percent and to draw and interpret graphs.
  • Ability to skillfully gather and analyze data.
  • Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
  • Displays high level of critical thinking and problem solving skills.
  • Knowledge of billing, medical records, medical office operations and health plans preferred.
  • Knowledge of HIPAA and Corporate Compliance rules and regulations.
  • Knowledge of Human Resources Policies and procedures and Employee Handbook.
  • Computer literacy required with proficiency in use of all Microsoft Office programs.
  • Knowledge of Electronic Health Records preferred.
  • Ability to facilitate communication and problem solving between providers, support staff and patients.
  • Ability to employ motivational techniques to train, mentor and lead staff.
  • Demonstrated leadership skills with ability to build effective teams.
  • Ability to positively represent CCHCI to the public at all times.


Work Environment & Conditions:

  • Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids and hazardous chemicals.
  • Work requires occasional travel and extended hours to include early mornings, evenings, holidays and weekends.
  • Work requires ability to be contacted by cell phone during or outside of regular work hours. Cell Phone stipend will be provided.