Dental Assistant Supervisor
Job Title: Supervisor, Dental Assistant
Reports To: Health Center Manager - Dental
Job Summary: Supervises and directs clinic dental assistants and assists in supervision of dental operations.
Essential Job Duties and Responsibilities:
The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Other duties that fall within the broad scope of this classification may be assigned.
- Supervises Dental Assistant Staff
- Supervises clinic dental assistant staff, to include hiring, training, evaluating, and conducting disciplinary actions and other personnel actions as required.
- Assists in providing in-services and training, hands-on coaching, and other staff development tools and resources to dental assistant staff.
- Manages and adjusts dental assistant staff scheduling in collaboration with other Dental Assistant Supervisors to ensure adequate coverage and efficient time usage at all clinics.
- Monitors daily workflow of dental assistant staff, including review of work done.
- Travels to any location as needed. For float positions, mileage may not be paid.
- Works extended hours as needed.
- Working assigned weekends is required.
- Implements Quality Assurance Efforts
- Takes patient and staff complaints/compliments and involves other necessary staff to assess and resolve situation.
- Ensures dental assistants are following CCHCI policies and procedures as well as all local, state, and federal laws and regulations.
- Participates in quality control endeavors.
- Provides and facilitates the completion of necessary dental patient forms.
- Assists in the implementation of and follow up on internal Quality Assurance measures.
- Performs and tracks required reporting as assigned.
- Ensures effective clinic operations
- Acts as a liaison between providers and other dental offices.
- Ensures operation of dental equipment by completing preventive maintenance requirements, following manufacturer’s instructions, reporting malfunctions, requesting repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
- Maintains dental supplies inventory by anticipating and ordering needed supplies.
- Works closely with Clinic Leadership Team to resolve patient flow issues.
- Assists Dentist or Dental Hygienist in the performance of dental procedures.
- Identifies patient health care service requirements while being aware of age specific needs and protocols.
- Directs patient to operatory, obtains and records accurate routine patient vital signs.
- Prepares, processes, and mounts intra-oral and panoramic radiographs.
- Prepares patient for services being rendered by provider.
- Assists provider with positioning and passing instruments and performing suctioning.
- Assists provider in examination of patients and gives instructions as directed by provider
- Fills out all appropriate and necessary paperwork as well as ensures patient and provider signatures on paperwork.
- Completes necessary documentation in patients EDR and EHR chart.
- Maintains updated treatment plans for patients.
- Takes preliminary impressions and/or prepares models.
- Cleans, stocks, and prepares operatory stations between patients.
- Performs sterilization of instruments and equipment in a timely manner.
- Complies with infection control policies and protocols.
- Stocks supply carts as necessary
- Accesses necessary charts for documentation and messages.
- Acts as a liaison between providers and other care givers.
- Processes referrals and sends Prior authorization tasks.
- Answers phone calls, tasks, and returns any necessary phone calls in a timely manner
- Assists with inventory control and laboratory service tracking.
- Calls and schedules patients for follow up services from laboratories.
- Answer’s phone calls and takes messages. Returns patient calls as directed by provider.
Minimum Qualifications - Education, Experience, Certificates & Licenses:
- High School Diploma or GED.
- Minimum two years of experience as a Dental Assistant required.
- Any combination of education and/or experience that provides the necessary skills required may be considered.
- Certification as a Dental Assistant required.
- Current Certified Dental Assistant required (DANB Certified) within 6 months in position.
- Coronal Polish (CP) Certificate required.
- X-Ray Certification required.
- Fingerprint Clearance Card required.
- Hospital registration may be required (as needed for sedation and operating room procedures).
- Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.
- Supervisory or other leadership experience preferred.
Required Language Skills:
- Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
- Bilingual in English and Spanish preferred, but not required.
- Ability to comprehend and understand dental terminology.
- Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.
- Ability to frequently exert enough force to move objects weighing up to 25 pounds.
- Ability to frequently remain in a stationary position for up to two hours.
- Ability to constantly move about inside the workplace to assist patients, operate office or dental equipment, etc.
- Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
- Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
- Ability to discern the nature of sounds at a normal spoken volume.
- Possesses range of body motion and ability to exert enough force to lift and move adult and pediatric patients.
Other Required Knowledge, Skills, and Abilities:
- Ability to perform medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
- Ability to skillfully gather and analyze data.
- Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
- Ability to identify and resolve problems in a timely manner.
- Knowledge of HIPAA and ability to always maintain patient confidentiality and privacy.
- Computer literacy required.
- Familiarity with Electronic Dental Records and dental x-ray software preferred.
- Ability to provide excellent customer service by mail, telephone, and in-person.
- Ability to maintain positive working relationships with CCHCI management and providers.
- Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
- Demonstrated leadership skills with ability to build effective teams.
Work Environment & Conditions:
- Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
- Work occasionally involves dental equipment and machinery with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
- Work requires reliable transportation as position requires frequent travel and extended hours to include early mornings, evenings, holidays, and weekends.
- Work requires ability to be contacted by cell phone during or outside of regular work hours.
Job Status: Full Time