Job Description

Job Title:                       Chief Clinical Information Officer

Reports To:                   Chief Executive Officer

Job Summary:                     This position is responsible for inspired, experienced, knowledgeable, and determined leadership to, as a member of the executive team, to maximize and continuously improve CCHCI’s utilization of information systems and data to the benefit of patients, employees and the organization.                                                                                                                                                                      

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  This job description in no way implies that these are the only duties to be performed and may be modified, interpreted and/or applied in any way, as necessary.  Maintaining regular and punctual attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

Essential Job Duties:

  • Provides Strategic Hands-On Leadership
    • The Chief Clinical Information Officer (CCIO) is a member of the C-Suite and contributes to the successful achievement of the organization’s mission and strategic initiatives by providing leadership, oversight, evaluation, and direction for the general administrative, clinic operations and change management initiatives of the organization through planning, organizing and directing various functions.
    • As a member of senior management, the CMIO works closely with the Chief Executive Officer (CEO) on operationalizing organizational priorities and initiatives, such as value-based contracts, quality achievement, business plans, and grants. The CCIO also attends Board of Directors meetings and assigned committee meetings. 
    • Work with the CEO, and Leadership team, to translate business, vision, and strategy into information systems tactics to achieve strategic goals and jointly focus on containing costs while ensuring revenue generation, all while maintaining a true quality and patient-centric attitude.
    • Works closely with the Chief Medical Officer (CMO) to ensure that information systems and data support provider needs and productivity, quality achievement, and excellent patient experience.
    • Works closely with the Chief Financial Officer (CFO) to ensure information systems meet finance and revenue cycle needs, audit responses, program budgets and develop action plans to ensure financial viability.
    • Works closely with the Chief Operations Officer (COO) to ensure that information systems and data facilitate that clinical operations are efficient, with a focus on quality patient care and positive clinical teamwork environment at goal productivity standards.
    • Employ innovative, evidence-based, and technological advancement strategies to plan and direct organization information systems, with a focus on data-driven decision making, promoting organizational data fluency, continuous improvement of organizational efficiency, effectiveness, and quality of care within a driven FQHC setting.
    • Responsible for contributing consistently towards achieving the “Quadruple Aim”. 
  • Provides Information Systems Leadership and Oversight
    • Supervise staff to include but not limited to Director(s), Manager(s) and Supervisor(s) of informatics/data and quality.
    • Demonstrable expertise in data strategy, data design, analysis, and application in clinical and complex organizational settings.
    • Strategically selects, implements, and evangelizes clinical information systems, to include Electronic Health Records, Population Health software and related informatics applications.
    • Oversee production and analysis of organizational Key Performance Indicators, quality measures/data, research data and ad hoc programmatic and operational data needs.
    • Leverage health data to improve services and daily operations on a model of continuous quality improvement.
    • Oversee training of healthcare providers and other CCHCI staff in clinical information systems and applications.
    • Interface, collaborate and directly lead initiatives with internal stakeholders, outside organizations and consultants.
    • Oversee timely delivery of high quality programmatic/clinical grant deliverables. 

Required Education, Experience, Certificates & Licenses:

  • Physician (MD/DO), Advanced Practice Nurse Practitioner, or other Clinician (preferably primary care). Applicable board certification and an active Arizona license. 
  • Master's degree in population health, health information systems, medical informatics, or related field preferred.
  • 3+ years as a practicing clinician, preferably in a FQHC setting.
  • Experience working with underserved and at-risk populations.
  • 5 years of hands-on administrative, operational, and leadership/executive experience in the healthcare industry. Knowledge/experience of FQHC environment is highly desirable.  Executive management as a Director or member of an Executive Suite is preferred.
  • Experience with Nextgen EHR, Azara DRVS and i2i population health management softwares preferred.
  • Experience with Uniform Data System reporting and primary care HEDIS measures preferred.
  • Computer and information systems prowess.
  • Must possess superior communications skills (speaking and writing).
  • Requires extensive knowledge of information management systems, alternative health care delivery systems, value-based contracting, clinical quality achievement, population health, reimbursement methodologies, revenue cycle optimization, and cost containment.
  • Knowledge of working in a regulatory environment.
  • Certified Physician Executive or FACHE certification preferred. Lean Six Sigma, Project Management and/or other relevant certifications preferred.
  • An equivalent combination of education and experience may be substituted.                   

Required Language Skills:

  • Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
  • Adept at reading, writing, and interpreting technical documents and procedure manuals.
  • Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization. 

Physical Requirements:

  • Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
  • Ability to continuously remain in a stationary position.
  • Ability to occasionally move about inside the workplace to access files, office machinery, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume. 

Other Required Knowledge, Skills, and Abilities:

  • Ability to employ statistical / mathematical methods to collect and analyze data and develop solutions.
  • Ability to compute rate, ratio, and percent and to draw and interpret graphs.
  • Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
  • Displays high level of critical thinking and problem-solving skills.
  • Displays sound and accurate judgment and ability to make timely decisions.
  • Knowledge of concepts, practices and procedures related to all aspects of a Federal Qualified Health Center.
  • Knowledge of HIPAA and Corporate Compliance rules and regulations.
  • Strong Computer proficiency required with proficiency in use of all Microsoft Office programs.
  • Knowledge of NextGen software preferred.
  • Demonstrated leadership and management skills with successful track record for building high performance teams and leading organizational change in complex environments.
  • Excellent interpersonal skills with a commitment to quality healthcare and customer service.
  • Broad understanding of clinical operations, staff management and development.
  • Ability to employ motivational techniques to train, mentor, and lead staff.
  • Ability to positively represent CCHCI to the public at all times. 

Work Environment & Conditions:

  • Work environment is typical of an administrative office setting with no substantial exposure to adverse environmental conditions.
  • Work requires reliable transportation as position requires frequent travel and extended hours to include early mornings, evenings, holidays, and weekends.
  • Work requires ability to be contacted by cell phone during or outside of regular work hours.