Job Description

Job Title:          

Care Coordination Scheduler

Reports To:      

Supervisor, Clinical Navigation  

Job Summary:

Assist Care Coordination Team in facilitating and tracking family practice services for patients in support of the Patient Centered Home (PCMH) Model. 


Qualifications and Requirements:


To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 


Essential Job Functions and Responsibilities:


Care Coordination and Outreach: 

  • This position’s primary duties will be to proactively schedule patients recently discharged from Hospital and and/or Emergency Departments for follow-up appointments with their PCP within 7 days. These duties will also include running reports daily for provider openings and schedule to fill all open slots in the clinic’s schedule.
  • Complete CCD for patient’s listed on discharge documents from area Hospitals and Emergency Departments
  • Additionally, another priority duty would be scheduling patients over 65 years for Annual Wellness visits and/or Comprehensive visits.
  • Complete pro-active scheduling for identified patients listed on recalls for gaps in care
  • Scheduler will be working from gaps in care lists to help identity patients who are due for these visits.
  • A minimum of 25 appointments made per week.
  • Maintain an up-to-date spreadsheet with an updated visits list concerning appointments made, phone calls made, and number of appointments scheduled.
  • Assist patients with CCHCI provider for monthly visits (as needed).
  • Check the EPM schedules daily for openings and proactively schedule patients in the open slots.



  • Maintain a working list of same day schedule openings, who is scheduled, how many attempts were made and what type of appointment was made.


Required Education, Experience, Certificates & Licenses:

  • High School Diploma or GED.
  • Minimum of one year of experience in health-related field.
  • Any combination of education and/or experience that provides the necessary skills required may be considered.
  • Cardiopulmonary Resuscitation (CPR) may be required.
  • Valid Fingerprint Clearance Card may be required.


Required Language Skills:

  • Ability to comprehend and compose instructions, correspondence and communications in English and Spanish in both oral and written format.
  • Bilingual in English and Spanish with knowledge of medical terminology is required.


Physical Requirements:  

  • Ability to frequently exert enough force to move objects weighing up to 25 pounds.
  • Ability to continuously remain in a stationary position.

Chiricahua Community Health Centers, Inc.

  • Ability to frequently move about inside the workplace to assist patients, operate office or medical equipment, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume.


Other Required Knowledge, Skills, and Abilities:

  • Ability to add, subtract, multiply and divide in all measure, using whole numbers, common fractions, and decimals.
  • Ability to gather data in an organized fashion from varied sources.
  • Ability to perform a variety of assignments with little or no direct supervision.
  • Ability to identify and resolve problems in a timely manner.
  • Knowledge of health plans and community health centers preferred.
  • Knowledge of HIPAA rules and regulations.
  • Computer literacy required with proficiency in use of all Microsoft Office programs.
  • Knowledge of Electronic Health Records preferred.
  • Ability to provide excellent customer service by mail, telephone, and in-person.


Work Environment & Conditions:

  • Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
  • Occasionally, work requires extended hours to include early mornings, evenings, and weekends.