Job Description

Job Title:                       Behavioral Health Scheduler

Reports To:                   Behavioral Health Program Administrator

Job Summary:                     Assists in facilitating and tracking behavioral health services for patients. Processes and follows up on referrals, supplies clerical support to providers and support staff


Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 


Essential Job Duties:

  • Engages proactively with patients and staff through greeting, interacting with, and assisting patients and staff in a professional manner.
  • Calls and schedules registered dietetic appointments per individual referral needs.
  • Schedules Integrated Provider visits per clinic needs.
  • Arranges telehealth invites, assists patients in scheduling follow-up appointments, and engage patients who have missed appointments to ensure continuation of care.
  • Acquires and documents referral information from physicians, patients, and insurance carriers, making sure accurate information is received when it comes to verifying benefits & eligibility, requesting authorization for mental health services, and contacting patients to schedule new intakes.
  • Reviews referral paperwork to ensure that referrals are appropriate for the insurance carriers.
  • Ensures that prior authorizations are completed for referrals as required by the insurance carriers.
  • Follows-up to ensure that all required documents have been received by insurance carrier and referral is processed.
  • Notifies if patients need more intensive care coordination with case management.
  • Documents phone calls, reminders, appointments, and recalls in NextGen.
  • Provides accurate, culturally sensitive interpretation for Spanish speaking patient population. (assists RD’s as backup)
  • Performs duties and special projects for the department as assigned.


Required Education, Experience, Certificates & Licenses:

  • High School Diploma or GED.
  • Minimum of one year of experience in health-related field.
  • Any combination of education and/or experience that provides the necessary skills required may be considered.


Required Language Skills:

  • Ability to comprehend and compose instructions, correspondence and communications in English and Spanish in both oral and written format.
  • Bilingual in English and Spanish with knowledge of medical terminology is required.


Physical Requirements:

  • Ability to frequently exert enough force to move objects weighing up to 25 pounds.
  • Ability to continuously remain in a stationary position.
  • Ability to frequently move about inside the workplace to assist patients, operate office or medical equipment, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume.


Other Required Knowledge, Skills, and Abilities:

  • Ability to add, subtract, multiply and divide in all measure, using whole numbers, common fractions, and decimals.
  • Ability to gather data in an organized fashion from varied sources.
  • Ability to perform a variety of assignments with little or no direct supervision.
  • Ability to identify and resolve problems in a timely manner.
  • Knowledge of health plans and community health centers preferred.
  • Knowledge of HIPAA rules and regulations.
  • Computer literacy required with proficiency in use of all Microsoft Office programs.
  • Knowledge of Electronic Health Records preferred.
  • Ability to provide excellent customer service by mail, telephone, and in-person.


Work Environment & Conditions:

  • Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
  • Occasionally, work requires extended hours to include early mornings, evenings, and weekends.